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Ordering Information
- Orders received by 5 p.m. Monday will be shipped on Friday of the following week. Exceptions: Plank which
exceed 48" width often require two extra days.
- Perfect Plank Co. does not maintain accounts. Most customers send a check at the time of order or use a VISA or
Mastercard.
- Orders are shipped freight collect from Oroville, California. Orders weighing more than 70 pounds are shipped via
CWX. Orders weighing less than 70 pounds (within size limits) are shipped UPS.
- Upon receipt of order, it is essential that you inspect the freight for damage prior to signing the delivery receipt!!
Unsatisfactory merchandise can be returned after receiving verbal approval from the Order Desk. Replacement will be
made for defects which are the result of manufacturing error. However, the Perfect Plank Co. cannot accept responsibility
for those defects which are inherent in the species of wood. In all cases, the liability of the Perfect Plank Co. shall
be limited to the sale price of the item and shall not be extended to include the value of any labor or materials used
in finishing or installing the product.
- Upon receipt, it is essential that you finish the ends and BOTH sides of the plank immediately in order to avoid
cupping or warping. All wood products are sensitive to changes in temperature and humidity, and care must be
taken to prevent exposure to environmental extremes.
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