Orders received by 4 p.m. Friday can be shipped as early as Friday of the following week.
Exceptions: Plank which exceed 48" in width often require several extra days.
Perfect Plank Co. does not maintain accounts. Most customers send a check at the time of
order or use a major credit card.
Orders are shipped freight collect from Oroville, California. Orders weighing more than 70
pounds are shipped via XPO Logistics. Orders weighing less than 70 pounds (within size
limits) can be shipped UPS. (Other limitations apply)
Upon receipt of order, it is essential that you inspect the freight for damage prior to signing
the delivery receipt! (DOES NOT APPLY TO UPS SHIPMENTS) Unsatisfactory merchandise
can be returned after receiving verbal approval from the Order Desk. Replacement will be
made for defects which are the result of manufacturing error. However, the Perfect Plank
Co. cannot accept responsibility for those defects which are inherent in the species of
wood. In all cases, the liability of the Perfect Plank Co. shall be limited to the sale price of
the item and shall not be extended to include the value of any labor or materials used in
finishing or installing the product.
Upon receipt, it is essential that you finish the ends and BOTH sides of the plank immediately in
order to avoid cupping or warping. All wood products are sensitive to changes in
temperature and humidity, and care must be taken to prevent exposure to environmental
Perfect Plank Order Desk: 1-530-533-7606
Toll Free Number: 1-800-327-1961
2850 S Fifth Ave, Oroville, CA 95965
What is the best way to place my order? What info should I have ready?
Orders can be placed either by calling our office at 800-327-1961 or by e-
mailing us at firstname.lastname@example.org.
You’ll need the following information:
1. Quantities and measurements for your top(s).
We’ll need the thickness, width(s), length(s) and quantities for your new Butcher Block or Wide-Lam job. We
offer both standard and custom sizing. Please refer to pricing charts listed on each species’ page for more
2. Desired Wood species.
All of our most common wood species and prices are listed on our website. Custom orders involving other
species are considered on a case by case basis depending on desired quantities, compatibility with our process,
and availability of material. We specialize in orders with larger quantities of similar sizes. Give us a call to see
if we can help.
3. A zip code for shipping rates.
Orders consisting of smaller sizes and weights below 70lbs typically ship via UPS. Larger sized orders ship via
XPO Logistics LTL Freight. If you would rather use an alternate carrier please let us know when ordering.
Customers also have the option of picking up directly from our mill; just let us know and we’ll call you when
Does Perfect Plank sell directly to residential/homeowners?
We strive to provide a quality product to both our commercial and residential customers.
Unlike products sold in stores, we do not offer a "Do it yourself" option with pre-cut holes and
parts. For this reason, if you are a residential customer, we please ask that you (or a
professional) have woodworking experience and tools to install your purchase.
Do you cut to custom sizes? Does it cost extra?
Yes, we offer custom sizing (squares and rectangles) typically at no additional charge,
however orders with an excess amount of cutting may incur extra charges. Rounds are also
available for an additional charge (see below).
Our quick turn around time (of approximately one week) is achieved by making standard
sizes. It's also common (but not guaranteed) for material to ship slightly oversized; anywhere
from 1/8" to 3/4" over. If you need exact measurements you can specify "exact sizing" on your
order and we will make it as close as possible to those dimensions. We encourage butcher
block orders with meticulous measurements be ordered oversized and cut on location. If we
trim your product to a smaller size, the cost will be based on the standard size from which we
are cutting. For example; if you order a Maple 1 1/2" x 20" x 100" butcher block it will cost
the same as the 1 7/8" x 25" x 120". In this example, for lower quantities there is no charge for
this custom cutting.
We also have the ability to cut full rounds for an additional fee between $10 and $50
based on diameter. Rounds can have a 0.75” variance in dimension. Full dimension rounds are
WE DO NOT OFFER: SINK CUT-OUTS, EDGE DETAIL (such as eased edges), OR
CUSTOM ANGLES/DIAGONALS. Please call if you have further questions regarding
What can I expect when I receive my product? Will it be exactly like the
You can expect to see minor differences in color, grain, and widths of laminations (strips)
as these vary from plank to plank.
Every butcher block that leaves our mill is processed and visually inspected for quality by
multiple employees, identifying anything that falls below our standard. Despite our efforts to
minimize wild grain and defects in our product, wood can be unpredictable and (for lack of a
better description) "natural". Product that varies outside our quality guidelines is set aside until
we contact our customers, supplying a description and pictures to assist in making an informed
decision about their order.
What will I need when I receive my butcher block?
Before your butcher block arrives, you'll want to have available:
1. A sealant for your butcher block. Without the application of a sealant your butcher block
may cup or end-check. The sooner you can apply a finish to your product, the better! These
products are sold at your local paint or hardware stores. Several commonly used finishes you
can use are a mineral oil (for food-safe applications) or a poly-urethane (for more protection
from water rings). To ensure you’re happy with the final result, we strongly encourage you to
speak to a knowledgeable paint or hardware associate in advance for expert product advice.
Remember: You need to seal all 6 sides!
2. A place to work/store your product. If you are not going to install your purchase
immediately, you should store it inside where it is not subject to great changes in temperature
and humidity. OUTSIDE STORAGE FOR ANY EXTENDED PERIOD IS
3. Sandpaper. Having some sandpaper on hand is always a good idea as we apply a small
amount of sealant to the end-grain of our boards immediately after trimming.This helps protect
against end-checking while in transit. Sometimes there is a little overspray on the surface that
will need to be sanded before you apply the finish. We recommend at least 120 grit sandpaper.
4. Band-Cutters. When the product arrives, you will need SOME sort of cutting tool to open
the package for inspection. We use either strong plastic or steel banding to ensure your
purchase stays intact during transit.
How long do I have before my product needs to be finished?
Once you have established that your product has arrived in good condition and is flat, we
recommend finishing your butcher block as soon as possible.
Any exposure to even a slight difference in humidity can cause your board to cup or
warp. Keeping the product inside a climate controlled area with the packaging as intact as
possible helps to prevent unnecessary exposure to moisture in the air. We realize you will have
opened the package to inspect it when it was delivered; use the existing packaging to shield
the product until you are ready to finish. We recommend storing vertically allowing any
exposed wood equal access to atmospheric conditions.
Should I let my Butcher Block acclimate before sealing?
We do not recommend this method, as unfinished wood when left exposed can have
undesirable results, including splitting, warping, cupping, delaming, and discoloration. As
mentioned above, if your product has arrived in good condition and is flat, we recommend
finishing your butcher block as soon as possible.
Which carrier can I expect to deliver my product? How is my product
We typically ship with XPO Logistics (XPO) (Formerly Con-Way Express) or United
Parcel Services (UPS). Our packaging depends on how and where it's going (please read
If you have an account or prefer another carrier, please let us know. While it may be more
expensive, we are open to using any carrier you designate. PLEASE READ THE
"IMPORTANT SHIPPING INFORMATION" SECTION before placing your order!
Typically you can expect your package to have 1/8" MDF panels covering all four sides
and both ends. We protect the corners with V-board and reinforce stability with special high
tension fiber tape. If the product is traveling across country, you can usually expect the
package to have four to ten pairs of wooden stickers attached with resilient high tension metal
banding. Closer destinations will use plastic banding, which is also VERY strong.
If would like to pick up your butcher block in person, you can expect the packaging to be
minimal; MDF panels with high tension tape. Make sure to bring adequate strapping to secure
your plank to your vehicle. If your butcher block is longer than eight feet and hangs out the
back of a truck/vehicle, it would be wise to bring a red flag to comply with road safety laws.
PLEASE NOTE: WE DO NOT PROVIDE TARPS OR PROTECTION FROM WEATHER.
IF YOU’RE PICKING UP IN POOR WEATHER CONDITIONS, PLEASE COME
PREPARED WITH AMPLE PROTECTION.
Step by Step Guide to Properly Inspect and Receive LTL (XPO)
Step 1: Preparation
a). Communicate any special delivery restrictions or obstacles to Perfect Plank at the
time of your order. Examples can include:
-Small Apartment Complex
“Liftgate services” are available for an extra fee for customers with limited help on
their end. (To see if this is a good fit for you, ask someone in the Perfect Plank office
for more detailed information and pricing at the time of your order.)
b). Have ample help on location to offload the truck. XPO’s service includes
“curbside delivery”, meaning they will not likely pull into driveways. The driver will
move the product to the end of the container but is not responsible for offloading
your product for you. If you need the driver to be your helper in moving the product
off the truck, XPO offers this service for an additional fee. Upon request, XPO offers
a complimentary call the day before to schedule a window for delivery.
c). Obtain a band cutter, or something suitable to cut through steel banding. You
will need this to unpackage the product while the driver is present for thorough
inspection. It’s also good idea to have something sharp for the tape and a smart
phone nearby in case you need to take any photos or call us with questions!
Step 2: Delivery Inspection
It is a requirement of the shipping company that someone is available on location to
sign for delivery. IT IS THE RESPONSIBILITY OF THE INDIVIDUAL
RECEIVING THE SHIPMENT TO OPEN AND INSPECT THE PRODUCT
BENEATH THE PACKAGING FOR DAMAGE WHILE THE DRIVER
WAITS. Signing for the packages without thorough inspection clears the shipping
company of all responsibility and waives any right to a shipping claim or
replacement top. If any of this is unclear, please call our office at (530) 533-7606 for
further explanation. (Inspection is not required for UPS shipments).
Any damage to the product, no matter how small, needs to be notated on the delivery
receipt as “DAMAGED”. Read below for more detailed information about Shipping
I’ve unpackaged the top during inspection and I see a problem. What now?
We do our best to minimize shipping problems, but despite our efforts they happen from
time to time. Here are some issues we see with damaged shipments and the proper way to
handle them. All of these procedures are designed to be implemented during the
inspection process while the driver is still present.
1. THERE ARE A FEW MARKS AND/OR MINOR DAMAGES TO THE TOP THAT
WILL NEED TO BE FIXED, BUT I THINK I CAN HANDLE THEM MYSELF.
Write out on the delivery receipt “DAMAGED” and accept the product(s), provided the
damages are likely low in cost and easily fixable. Please send photos and notify us by e-
mail or telephone immediately to discuss options. After reviewing photos, if the damage
warrants a refund, we’ll file a claim with the shipping company on your behalf to recoup
repair costs. If you’re unsure of your ability to repair the product, or feel like it could
become costly, please wait to hear from us before altering the product. Wrap up the
product as much as possible to protect it from exposure to moisture. Continue reading
under “Shipping Claims/Replacements” for further information on this process.
2. THERE ARE MAJOR DAMAGES TO THE TOP AND I CANNOT USE THE
Examples of this would be major cracks, splits, gouges, stains, or other issues that cannot
be re-glued, cut off, rounded, or hidden. Write out on the delivery receipt
“DAMAGED” and refuse only the damaged product(s). (We’d appreciate if you
would please wrap them up as best as you can with the existing packaging and/or
whatever spare supplies you have available.)
As soon as we receive confirmation from the shipping company that the damaged tops are
on their way back, we can then take appropriate steps in resolving the situation. Common
options include re-makes, refunds, or further discussion if complications arise.
Remakes are expedited as much as possible but are not guaranteed to ship that same week
as the damaged delivery. We will do our very best to ship as soon as possible.
3. THERE ARE PIECES MISSING!
Write out on the delivery receipt “DELIVERED SHORT” and accept what is there after
proper inspection. It’s likely the missing piece(s) will show up in the system and be
delivered shortly after. If that’s not the case, notify us by e-mail or telephone and we’ll
assist however we can. If the shipping company declares the package “lost” we can
promptly file a claim on your behalf and ship out a replacement as soon as possible.
4. THE DRIVER IS NOT LETTING ME INSPECT MY PRODUCT! WHAT DO I DO?
All XPO drivers we work with are cooperative and reasonable people. We rarely have this
problem, but in this unlikely situation write out on the delivery receipt “DAMAGED”.
You shouldn’t assume responsibility if you cannot 100% determine if the product is in
good condition. If the driver presents further difficulties in allowing this notation, please
give us a call and we’ll attempt to resolve the situation. If our office is closed, please
notate something on the delivery receipt before letting the driver leave that explains the
difficult situation. We’ll address it as soon as possible.
5. I SEE ANOTHER PROBLEM, BUT I’M NOT SURE IT’S SHIPPING DAMAGE.
In this situation we’ll need to be 100% involved to see the issue. Please take photos and
send them to email@example.com. Give us a call and we’ll have a look as quickly as
possible in attempt to determine the cause of the problem. When they happen, most issues
are in some way related to shipping damage. If we determine the cause of the issue to be
unrelated we will give you direction over the phone. A decision made by the customer
without Perfect Plank’s involvement will not qualify for a shipping claim, refund, nor
In the scenario where our office is closed, please mark “DAMAGED” on the delivery
receipt to protect yourself. If the issue is a defect in our workmanship we will resolve the
situation with you directly and not persue a shipping claim with XPO. A receipt signed
Free and Clear (or any other term besides “DAMAGED”) for a shipping related damage
will likely result in no claim, refund, nor replacement by Perfect Plank Co.
6. WHAT CAN BE DONE IF MY PLANK IS DAMAGED BUT I DIDN’T MAKE
NOTE ON THE DELIVERY RECEIPT?
At this stage of the process by signing for your product free and clear without noting
damage on the receipt, the shipping company views the transaction as complete and is
unlikely to consider any recourse on unreported damage. While there is nothing that
Perfect Plank can do to challenge this signed document, we are happy to provide
customers with the shipping terminal contact information in an attempt to dispute the
If a top has notable damage on the outside of the packaging, on occasion it is reported by
XPO employees/truck drivers internally. Upon calling the shipping terminal and speaking
to an XPO representative, if a customer is able to successfully change the status from
“free and clear” to “DAMAGED”, Perfect Plank will gladly commence the shipping
claim process after confirmation from XPO.
Any other available options? Give us a call to discuss! If you can find a way to transport
it here and back, in majority of cases we’re open to a repair or replacement option for
little to no cost! Of course some exceptions apply, but we’re willing to help!
At this point you’ve notated on the delivery receipt “damaged” and you’ve either refused
or accepted a top with some damage. No doubt you’re a little frustrated and looking to get
things resolved. E-mail or call our office and we’ll explain the step-by-step process to get the
telephone: (530) 533-7606 or (800) 327-1961
If we’re remaking a top, the earlier we know the better. If it’s early enough in the week,
sometimes we can glue and ship that same week. Damages found later in the week
unfortunately can take longer. We’ll do our best in getting replacements out ASAP!
If you’re looking to recoup some costs on a product you’ve decided to keep, a claim can
sometimes take 3+ weeks to process. We ask for your patience with this process. As soon as a
claim is approved by XPO, we immediately issue and mail a check to the customer’s shipping
address. If the claim is deemed unreasonable by XPO and denied, it can either be altered and
resubmitted or disputed by the customer.
Still have questions?
Call our office at (530) 533-7606 and we'll do our very best to help!
What should I use to finish my product?
This can be a difficult question, as each product used to finish your butcher block top can
yield a unique result. For this reason we strongly recommend customers to consult a
knowledgeable hardware associate or paint store for a product recommendation and
professional finishing advice. Please remember that, regardless of what you choose, you will
need to apply protection to all 6 sides of the board.
Types of Sealants: How will you be using your block?
It’s wise to decide beforehand if you’ll be using your butcher block for food prep. Mineral
oil is a very common food-safe finishing option that can be found at hardware stores, drug
stores, and even some grocery stores.
If not for food prep, you’ll have a wide variety of finishing options that can alter the color
and appearance of the block (ex: tint, glossy, matte, clear, etc). A basic poly-urethane is a good
starting point for your research, as this general sealant offers better protection from water
rings. We recommend applying a small amount on the bottom to see how you like the result
before sealing all 6 sides.
When sealing your wood top, most food-safe oil based products use a two step process:
1. Evenly and generously coat the entire top, using a rag or non abrasive cloth. Apply
several coats, allowing at least half an hour intervals for the product to soak into the
2. Wipe away any residual product not absorbed into the wood top using a separate
dry rag or cloth.
It’s recommended that this process be repeated several times (at least 2-3) to create a
sufficient barrier around the block to prevent moisture penetration.
With mineral oil, it’s common for the grain to naturally fur up creating a slightly rough
surface to the touch. A very fine sand paper (200-400 grit) can be used to smooth this out once
the block has had time to dry. After removing the excess dust, a final coat can be applied (and
wiped away) to fill any remaining exposed wood grain. From there on, re-apply every 4-6
months or on an as-needed basis. As time passes, you may find your product doesn’t need re-
application as frequently.
Please research the proper preparation and application techniques for your specific
sealant(s) before applying, as not all products are applied using the above procedure.
This information can usually be found directly on the container and/or on the product’s
Does Perfect Plank offer installation services?
Perfect Plank does not offer any installation services at this time. We strongly recommend
that a professional (or someone with wood working experience) is involved throughout the
whole finishing and installation process.
For those who want to attempt the process on their own, there are a variety of DIY videos
available on the web that suggest ways to approach finishing and installation.
Attention: Please attempt at your own risk, as Perfect Plank does not endorse nor
recommend any specific method shown in online DIY videos.
Receiving UPS Ground Shipments
UPS shipments are not required to be inspected with the driver still present.
Due to strict shipping guidelines set by UPS, Perfect Plank has limited plank dimensions
shipped via UPS to approximately 25” x 48” to reduce shipping damages.
COVID-19: General questions
In response to the COVID-19 pandemic, Perfect Plank has been making every effort to
make sure CDC guidelines are followed and both customers and employees alike are
In what ways has Perfect Plank Company responded to the COVID-19 outbreak?
Perfect Plank, like many other local California businesses, have made sure to:
Supply employees with washable cloth masks and hand sanitizer (when available).
Diligently clean equipment used at the mill throughout the week.
Enforce a six-foot distance policy
Be respectful by wearing masks in the office while dealing in close proximity with the
Will the pandemic affect my order in any way?
Thankfully at Perfect Plank, no, the pandemic has not had a major impact on our
processing timelines. Provided we continue to maintain a safe and healthy crew of employees
and maintain our current policies, we’re hopeful this will not change.
Shipping companies, unfortunately, have been hit hard with issues such as understaffed
terminals relating to the COVID-19 pandemic. This has resulted in a variety of problems like
longer ship times and internal shipping errors. We believe this is happening with not just one,
but many carriers and doesn’t have an easy answer to the problem. We have been in contact
with our representatives to find ways to help work with these terminals to increase accuracy
and to keep our customers as informed as possible.
Please see below in our shipping guidelines for tips on how you can help with your
COVID-19: Shipping Information (Updated 07/24/2020)
As already mentioned above, shipping companies, have been hit hard with issues such as
understaffed terminals relating to the COVID-19 pandemic. This has resulted in a variety of
problems like longer ship times and internal shipping errors. We believe this is happening with
not just one, but many carriers and has no easy solution. We have been in contact with our
representatives at various shipping companies to find ways to help work with these terminals
to increase accuracy and to keep our customers as informed as possible.
I have an existing order and I (and/or my helper) will be taking time off to accept my
delivery. What can I do to make my delivery go smoother?
A problem we have recently been hearing about more often is involving customers with
limited time off or strict schedules waiting for deliveries coming to find out there were
difficulties with their shipments. Some are being notified, while others aren’t notified until it’s
too late (if at all).
We at Perfect Plank recognize that shipping companies have been running non-stop since
the beginning of the pandemic as an essential part of our world. Drivers and workers in
shipping terminals have the same kind of risks that many businesses in this country face with
exposure and being overworked, all while attempting to fullfill the demands of a rising new
It’s easy to lose sight of this when things don’t go exactly as planned. The best thing we
can do is to try to be understanding that this is a developing and (hopefully) temporary
problem that will get better as time passes. We here at Perfect Plank surely appreciate all the
efforts of these hardworking employees especially through these difficult times.
After brainstorming with our rep, here’s what we’re suggesting for people with limited
All orders that ship via XPO Logistics have a nine digit Pro Number that can be used to
track it’s location. Perfect Plank sends out Pro Numbers at the end of every week from our
PPCO Confirmation e-mail. (Be sure to check your spam folders if you don’t see it). With that
information, we encourage you to follow these steps:
Use the XPO webpage and track your order with the provided Pro Number. (Links should
be provided in the e-mail). Make note of the expected ship date on the webpage.
On the tracking page above your status under “Results”, you will see the city and state of
the terminal managing your shipment. Click the link to show the terminal phone number
The date on the webpage is usually the date the package is expected at the terminal and
NOT ALWAYS the actual date the package delivers. We recommend calling the
terminal with your pro number in hand either the day before or the early early
morning of the listed date. By doing this you are proactively verifying the package is at
the terminal and, in many cases, able to schedule it on a truck for either that day (or
whenever the terminal expects it can go).
For those who don’t receive this information via e-mail, we’re happy to provide it over
the phone. Call our office at 530-533-7606 and we’ll provide you with your pro number
and terminal contact number.
If requested at the time of your order, XPO Logistics will still call individuals and
businesses with regular hours to arrange a delivery date.
If you’ve already had an issue with the delivery date being missed and you’re told it will
be delivering the following day, the early early morning call the next day may help to ensure it
gets on the truck.
With everything going on, there is no guarantee that these steps will ensure a carefree
delivery, but we think they might help. A Reminder: Don’t forget to open and inspect the
packages before letting the driver leave! Click here for more detailed information.
Do I have to ship with XPO Logistics?
No, you are able to ship with any provider of your choosing. If we have shipped with
them in the past (and have an account with them) we’ll gladly get you a rate and arrange
things on our end with your approval. If we do not have an account with the shipper of your
choice, we’ll provide you with all the necessary information and ask that you handle the costs
and arrange pick up.